Privacy Policy

WEBUTECH PTE. LTD. operates Swoop at swoop.games (“Website”) and/or the mobile application [available at swoop.games] (“Application”) and is collectively referred to as the “Platform”. This Privacy Policy (“Privacy Policy”) sets out how we collect, use and disclose your data when you use our Website and Application. This Privacy Policy is a part of and is to be read with the Swoop Terms of Use and available at swoop.games. (“Terms”).

By using this Platform you agree to the terms and conditions of this Privacy Policy. You also consent to our, collection, usage, storage, processing, transfer and disclosure of your personal information (as set out below) in the manner described in this Privacy Policy.

References to “we”, “our” or “us” “Swoop" or the “Company” shall mean the Platform and/or WEBUTECH PTE. LTD.. Any references to “you”, “your” or “user” shall mean any person or entity using or accessing any features including participation in the various paid or unpaid contests relating to games of mere skill (“Services”) on the Platform.

The Information We Collect and How We Use It
The following table lists the information we collect from you and how we use it:

Information we may collect	How we use it
Account Creation: We collect your name and your phone number, which you confirm by entering a One-Time-Password (“OTP”) to confirm your mobile number, while registering or logging into our Platform. A confirmation that your age is 18 years or above and further that you are not located in Andhra Pradesh, Assam, Arunachal Pradesh, Odisha, Sikkim, Nagaland or Telangana	To verify your identity and to set up and facilitate a log-in to a user account on the Platform. To ensure that you are of the appropriate age to access our Platform and certain features of our Platform. To enforce our terms, conditions, and policies and any of our rights, or the rights of our affiliate companies, or other users of the Platform.
Bank Account Number	To redeem your fiat winnings from the wallet. We may share your banking details with the bank partners to ensure transfer of funds from your Swoop wallet to your bank account or other linked payment wallets.
Crypto Wallet Public Key	To redeem your crypto winnings from the wallet.
Permanent Account Number	To deduct income tax on winnings above INR 10,000 as per Section 194B of the Income Tax Act, 1961.
Location information	Location data including IP addresses to provide you our services and for regulatory compliances, including language-targeting access to features such as in-App games. We may collect other data which may be reasonable to identify your location to be able to provide our services and for purposes of regulatory compliances.

We may collect your information to authenticate your identity, process payments, and enable regulatory compliance. If you do not want us to collect your information, you can write to us at contact@swoop.games. However, this may impact your ability to carry out activities on the Platform, including but not limited to making payments to participate in games and collecting your winnings.

Disclosure of Your Information

We disclose your information in the following manner:

Sharing with Third Parties:
We may share your information (including Personal Information) with select third parties including:
- Business partners. Business partners may use this information for fraud detection, analytics, regulatory and audit compliances..
- Government bodies or law enforcement agencies, if we have good-faith belief that it is reasonably necessary to share your personal data or information in order to comply with any legal obligation or any government request; or to protect the rights or prevent any harm to the property, or safety of the Company, our customers, or public; or to detect, prevent or otherwise address public safety, fraud, security or technical issues.
Security Practices
We have in place appropriate technical and security measures to secure the information collected by us. Where we have given you (or where you have chosen) a username and password which enables you to access the Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone.
Where We Store Your Personal Information
We store your data with leading third-party cloud platforms which are located both within and outside India. The cloud platforms are expected to implement industry standard security measures to protect the loss, misuse and alteration of the information stored on their servers.
Changes To This Policy
The Company may periodically update this Privacy Policy. Whenever we make any changes to this Privacy Policy that are important for you to know about, we will post the updated Privacy Policy at this link. It is your responsibility to keep checking this page from time to time in order to be aware of any changes made to this Privacy Policy.
Disclaimer
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to the Platform; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorized access.
Your rights:
We may share your information (including Personal Information) with select third parties including:
- You are free to remove or delete content from your user account/profile at any point in time. However, the history of your activities and account on our Platform remains available to us.
- You may correct, amend, add or delete Personal Information from your account at any time by logging in and visiting your profile page. As noted above, you may opt out from unwanted communications from us.
- You have a right to ask us to review, correct and amend the information we collect about you at any point in time. You also have the right to revoke your consent to the collection of your information going forward. However, please note that revoking your consent may negatively affect your use of the Platform and may not be able to take advantage of the Services. You may also ask us not to process your personal data for marketing purposes. You can exercise any of these rights at any time by contacting us at contact@swoop.games. However, we require a reasonable period of 30 (thirty) days to comply with any of your requests.
Data Retention:
- Your personal information may be retained and may continue to be used by us till such time (a) you access and use the Services; (b) for any period thereafter as may be required by any applicable law, or contractual obligations (c) and for any period wherein the retention of your personal information is required for the establishment, exercise or defense of any legal claim.
- We may continue to retain some of your Sensitive Personal Information (as defined under applicable laws ), such as your bank account details and certain governmental identification information for lawful purposes, such as continued delivery of Services, fraud detection, disbursement of winnings/rewards, tax and regulatory compliance.
Limitation of Liability
We do not warrant that this Platform, it’s servers, or email sent by us or on our behalf are virus free. We will not be liable for any damages of any kind arising from the use of this Platform, including, but not limited to compensatory, direct, indirect, incidental, punitive, special and consequential damages, loss of data, goodwill, business opportunity, income or profit, loss of or damage to property and claims of third parties. In no event will we be liable for any damages whatsoever in an amount in excess of an amount of the charges or amounts paid to the Platform for use of the Platform or Services in the month preceding the date of the claim.
You acknowledge that you are accessing the Platform, utilizing the Services and participating in any contests held on the Platform voluntarily. By using this platform, you agree that the above limitation of liability is reasonable, as the Platform is a technology services entity that operates in the limited domain of online sports fantasy games or quizzes.
Third Party Links
We do not warrant that this Platform, it’s servers, or email sent by us or on our behalf are virus free. We will not be liable for any damages of any kind arising from the use of this Platform, including, but not limited to compensatory, direct, indirect, incidental, punitive, special and consequential damages, loss of data, goodwill, business opportunity, income or profit, loss of or damage to property and claims of third parties. In no event will we be liable for any damages whatsoever in an amount in excess of an amount of the charges or amounts paid to the Platform for use of the Platform or Services in the month preceding the date of the claim.
You acknowledge that you are accessing the Platform, utilizing the Services and participating in any contests held on the Platform voluntarily. By using this platform, you agree that the above limitation of liability is reasonable, as the Platform is a technology services entity that operates in the limited domain of online sports fantasy games or quizzes.
Communications From Us
We may from time to time send you service-related announcements when we consider it necessary to do so (such as when we temporarily suspend the Platform for maintenance, or security, privacy, or administrative-related communications). We send these to you via SMS. You may not opt-out of these service-related announcements, which are not promotional in nature and used solely to protect your account and keep you informed of important changes to the Platform.
Grievance Officer
Swoop has a Grievance Officer to address your concerns regarding data safety, privacy, and the Platform usage concerns. We will resolve the issues raised by you within 30 days from receiving them. You may contact the Grievance Officer at the following:
Email: contact@swoop.games